必須先經電郵(https://www.yutron.com.hk/contact),列出型號及序號, 購買日期及店舖 , 經確認後, 再經電郵預約好時間日期,帶同此確認電郵打印本,及有效店舖機印發票原件, 否則不予接受辦理
預約須於一個工作天前提出,時間為星期一至五下午,分兩個時段,分別為2:30~3:45 或 3:45~5:00(公眾假期休息),會於下個工作天前收到回覆電郵,必須經電郵確認,方為有效,欲免向隅, 敬請及早預約
- iK, iRig 品牌包六個月人工,零件包一年,人工$120 (點擊檢視)
- Zoom品牌包三個月人工,零件包一年,人工$120 (點擊檢視)
- MegaSale, CrazySale提供14日自攜保用 (只接受Yutron發票/ Paypal 付款單)
- 所有非SHOP內型號、停產型號、贈品、附件或非電子產品 , 不設保用
- 人為損壞或拆開, 保用失效
- 接駁非原廠火牛引至失靈, 保用失效
- 欠缺發票原件 (影印無效), 保用失效
How to carry out the warranty?
It is a MUST to request thru email (https://www.yutron.com.hk/contact). List out the Model number, Serial Number, Date of Purchase, and Shop name. After confirmation, make the appointment through email again. Bring along this email print out with your original shop machine imprinted invoice when you come with your warranty product. Failure to do above will NOT be accepted.
An Appointment must be made one working day ahead. Time frame is weekday Monday to Friday, either 2:30~3:45PM or 3:45~5:00 PM (Public Holiday close). A Reply will be received within the next working day. An Appointment will ONLY be effective after receiving an email confirmation. An Early reservation is needed for a successful appointment.
Do not send it to Resellers. Warranty does not cover free pick up from Resellers nor free delivery service back to Resellers.
Warranty Terms and Conditions?
On-Site and Carry-in-repair with parts/labor free warranty stated below:
- iRig brand 6-month free labor,12-month free parts. Labor $120 (view).
- Zoom brand 3-month free labor,12-month free parts$120 (view).
- Sold under MegaSale or CrazySale will have 14day carry-in warranty (Yutron Invoice/Paypal Payment Slip must be presented)
- models not shown in SHOP, Discontinued models, give away items,
accessories or Non-electronic items will have NO warranty
- Lose warranty by abuse, or unauthorized dismantled
- Lose warranty if connect with FOREIGN Power Adaptor resulted in
- Lose warranty if missing Original Invoice (photocopy not accepted)
Where to return for the warranty product?
Bring to the Collection Center. It will be arranged to manufacturer for checking. Pick up at approximately 7 working days by appointment email if spare parts available. Product Test not available. Click "CONTACT" to check progress. Click Collection Center to check the opening hour and address.
Non-electronic accessories, packaging are not required. We shall not keep those items and will be returned to you immediately.
All products and accessories must be picked up within four months from carry-in-date otherwise will be abandoned without notice.
Customer returning product for warranty means that he/she understood and accepted all the above arrangements and decisions by Yutron.