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Why do I lose my Internet connection when I get an incoming call? |
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If you subscribe to your telephone company's call waiting service and your ISP does not support V.92 nor the Modem-on-Hold feature, then you will need to disable call waiting within your dialing software. For Dial-Up Networking, go to Start | Control Panel | Modem or Phone and Modem Options, click on Dialing Properties, and enable/check the option "To disable call waiting, dial: ____" The default setting is "*70" (without quotes).
If you subscribe to your telephone company's call waiting service and if your ISP does support V.92 as well as the Modem-on-Hold feature, you can use the Modem-on-Hold application to accept or ignore incoming calls. This application is installed along with the modem driver and can be opened via Start | Programs.
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My Zoom V.92 PCI Model 3025C hangs or drops the connection after a few minutes |
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If you have not done so, you should download and install the PCI Driver Upgrade version 173.028 or later. Click here download the this file from the download section
If your connection is still unreliable then try forcing V.90 mode. See below for more information:
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If your ISP is not V.92 compatible, the modem will connect at V.90 mode. Otherwise it will fall back to a V.34 rate, 33,600 bps or lower.
If your ISP is not V.92 compatible and you are having trouble establishing or maintaining a connection, we recommend adding S7=150+MS=V90 to the dialing program's extra settings or modem initialization string. S7=150 will extend the negotiation to 150 seconds (if needed), and +MS=V90 will disable V.92 and force V.90 mode.
Note that "1" is one and "0" is zero.
If you are using:
Dial-Up Networking for Windows 95/98/Me - Go to Control Panel | Modems and click Properties, then Connection, then Advanced. Enter S7=150+MS=V90 in the Extra Settings text field and click OK.
Dial-Up Networking for Windows 2000/XP - Go to Control Panel | Phone and Modem Options, click the Modem tab, double-click Properties, and click the Advanced tab. Enter S7=150+MS=V90 in the Extra Settings text field, and click OK.
If you are still unable to establish or maintain a connection, then use +MS=V34 instead of +MS=V90. This command will disable 56K (V.90/V.92) and force V.34 mode, which is more reliable for less-than-optimal phone lines.
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How do I query the modem to determine if my ISP is V.92 compatible? |
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After disconnecting from your Internet Service Provider (ISP), go into a terminal program such as HyperTerminal in Windows and issue the command ATi11 ("11" is eleven). If the Last Connection status is V.92, your ISP is V.92 compatible. However, you should verify this with your ISP.
If you are using HyperTerminal, follow these steps:
- Click Start, point to Programs, point to Accessories (and then to Communications, if available), and click HyperTerminal. The HyperTerminal folder will open.
- Double-click Hypertrm.exe. The HyperTerminal application will launch.
- In the Name: text field, type"test" (without quotes) and click OK.
- In the Phone number: text field, type "123" (without quotes).
- Next to Connect using:, select the Zoom V.92 modem, and click OK.
- Click Cancel.. When the data screen appears, type AT and press Enter. You should get an OK response.
Note: If there is no response, type ATE1 ("1" is one) and press Enter.
- Now type ATi11 ("11" is eleven) or AT#UG (Model 3025C only) and press Enter. If the last connection status is V.92, your ISP is V.92 compatible.
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I upgraded my computer, now my V.92 PCI modem doesn't work properly |
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You will need to reinstall the modem using the correct driver files. Please follow these steps:
- Go to Control Panel | Add/Remove Programs and remove any references to Zoom V.92.
- Go to Control Panel | System (> Hardware) | Device Manager and click on the "+" next to Modems. Remove any modems listed under this category. (Note: Do not remove any other modems that you are currently using.)
- Click the "+" next to Other devices. Remove any devices listed under this category.
- Shut down the computer, physically remove the modem, and reboot the computer.
- Insert the Zoom CD into the CD-ROM drive and install the PCI Modem drivers. When finished, shut down the computer. (Note: If the CD does not auto-run, then open My Computer, select the CD-ROM drive--normally D:--and double-click Setup.exe.
- Shut down the computer, physically install the modem into a PCI slot, and reboot the computer. Windows will then automically detect the modem and load the drivers/software for it.
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